Maelstrom: Vector Arcade

Contact Support

If you have a question, encounter a problem, or want to share feedback, please email Maelstrom support.

When reporting a problem, please include your iPhone model, iOS version, app version, selected language, and a brief description of what happened. A screenshot is helpful when available.

Quick Help

An ad is not available

Ad availability depends on consent status, network connectivity, region, and available inventory. Return to the title screen, check your connection, and try again later.

“Watch to Continue” is not shown

The option appears only when a rewarded ad is available and the current run is eligible for a continue. If it is unavailable, you can return to the title screen and begin a new game.

A rewarded ad did not grant a continue

The continue is awarded only after the ad network confirms that the reward was earned. If the ad is closed early or does not complete, the reward cannot be granted. If you completed the ad and did not receive a continue, contact support with the approximate date and time.

Sound or music is not playing

Check the iPhone volume, Silent Mode, Focus settings, and any connected Bluetooth audio device. Restarting the app may also restore audio after an interruption.

Display or performance issues

Close other demanding apps, restart Maelstrom, and make sure iOS is up to date. If the issue persists, include the affected level and your device model in your support email.

Privacy Choices

Where required, Maelstrom provides a Privacy Choices button on the title screen. You can use it to review or update the advertising privacy choices available in your region.

For details about data practices and advertising, read the Maelstrom Privacy Policy.

Compatibility